Plymouth Coach Station
165 Armada Way, Plymouth, PL1 1HZ

Duty Manager

Salary: up to £29,701 per annum
Working Pattern: Full Time
Contract Type: Permanent
Hours: 38
Closing Date: Wed 25 Nov 2026 - 12:00 am UTC
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Duty Manager

Customer Service Advisor- Plymouth

We’re excited to offer a fantastic opportunity to become a Duty Manager at Plymouth Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.

Location: Plymouth Coach Station

Schedule: You will be working any 5 days from 7, (1 in 3 weekends on average) between the opening hours of 08:30 till 05:30, however Friday's open at a 8.

Interview Date: Wednesday 2nd December, 2026

You will play a crucial role in the running of Plymouth Coach Station ensuring the delivery of a safe, secure and customer focused culture. You will work with the Coach Station Manager to ensure the service delivered meets the business expectations, as well as provide coaching and  development for our Customer Service Advisors.

As the successful candidate, you will have great time management, an eye for detail with the ability to build strong internal and external stakeholder relationships. You will have previous experience of managing your own site and team along with delivering excellent customer service in a fast paced environment. 

What you'll do...

Oversee the day-to-day activities within the site ensuring efficient shift plans to cover business needs

Proactively provide assistance to customers, colleagues, drivers and external stakeholders

Manage and support staff in line with National Express Policies & Procedure, identifying individual training and development needs.

Ensure efficient and consistent communication process is in place and daily briefings, regular team meetings and bi-monthly one-to-ones are held

What we offer in return for your hard work and commitment…

Free Coach travel for yourself on the National Express network

Complimentary coach travel for a Nominated Person on the National Express network

A company pension

Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing

Exclusive benefits and savings from thousands of the UK's largest retailers and service providers

Endless opportunities for progression within the business

 

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

You are applying for...
Duty Manager
Salary: up to £29,701 per annum
Working Pattern: Full Time
Contract Type: Permanent
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Questions
Are you eligible to work in the UK?
Can you confirm you are able to get to and from the vacancy location for the shifts listed on the advertisement?
Are you over the age of 18?
If successful, can you attend an onsite interview on Wednesday 2nd December?
Where did you hear about this vacancy?
Have you ever worked at National Express or any affiliated companies before? If yes, please confirm the dates, location and your reason for leaving?
Are you a Service Leaver/ Veteran or a Spouse / Family member of a Service Leaver?
Have you been recommended to apply for this role at National Express by a current employee? If yes, please state their name, title and department/location.
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We ask this because we're interested in your suitability.
Criminal Convictions
Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
?
We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
Equality, Diversity and Inclusion
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In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
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