Birmingham Coach Station
Mill Lane, Digbeth, B5 6DD

Fixed Term Customer Service Advisor

Salary: £13.10
Working Pattern: Part Time
Contract Type: Fixed Term
Hours: 19
Closing Date: Fri 13 Nov 2026 - 01:00 am UTC
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Fixed Term Customer Service Advisor

Customer Service Advisor- Birmingham

We’re excited to offer a fantastic fixed term opportunity to become a Customer Service Advisor at Birmingham Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.

Location: Birmingham Coach Station

Schedule: 19 hours a week. This is a 12 month Fixed Term Contract until 10th October 2027. 

Shifts: 06:15 until 21:15

Working any 3 days out of 7 days (mostly weekends)

Shifts vary from 6 to 7 hours daily

Pay:  £13.10ph

Assessment Day: Wednesday 18th November, 2026.

As a Customer Service Advisor, you’ll be right at the heart of the action. You’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone’s day.

What you'll do...

Delivering outstanding customer service with a positive and proactive approach

Providing information about services, updates, and disruptions clearly and accurately

Using ticketing and operational systems confidently and responsibly

Supporting and encouraging team members, and helping with training when needed

Following all health and safety procedures to maintain a secure working environment

What you'll need...

Confident English language communication skills

Previous experience in a fast-paced, front-line customer service role

A friendly, can-do attitude and a desire to keep learning and growing

The ability to work well both in a team and independently

Good stamina and overall fitness – this role can involve standing or sitting for extended periods

Flexibility to work shifts, including weekends and bank holidays

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

You are applying for...
Fixed Term Customer Service Advisor
Salary: £13.10
Working Pattern: Part Time
Contract Type: Fixed Term
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Questions
Are you eligible to work in the UK?
Can you confirm you are able to get to and from the vacancy location for the shifts listed on the advertisement?
Are you over the age of 18?
Are you available to attend an assessment day on Wednesday 18th November, 2026?
Where did you hear about this vacancy?
Have you ever worked at National Express or any affiliated companies before? If yes, please confirm the dates, location and your reason for leaving?
Are you a Service Leaver/ Veteran or a Spouse / Family member of a Service Leaver?
Have you been recommended to apply for this role at National Express by a current employee? If yes, please state their name, title and department/location.
?
We ask this because we're interested in your suitability.
Criminal Convictions
Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
?
We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
Equality, Diversity and Inclusion
?
We collect the following information to monitor our recruitment selection processes to offer fair and equal opportunities for all applicants.
In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
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