Gatwick Coach Station
Lower Forecourt, North Entrance (2nd), South Terminal, Gatwick Airport, RH6 0NP

Customer Service Advisor

Salary: £13.58 per hour
Working Pattern: Full Time
Contract Type: Permanent
Closing Date: Fri 13 Nov 2026 - 01:00 am UTC
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Customer Service Advisor

Customer Service Advisor- Gatwick

We have a fantastic full time opportunity for a Customer Service Advisor to join our team at Gatwick Coach Station.

Location: Gatwick Coach Station

Schedule: This role is 38 hours a week- 3 on 2 off shift pattern working 0800-1730 with a 30 mins break

Assessment Date: Thursday 19th November

Pay: £13.58 per hour

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

What you'll do...

Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction

Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption

Proactively look for opportunities to up-sell National Express services and products

Provide support and assistance to customers, colleagues and driver teams

Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role

Assist in the training and development of peers and promote DOH rules and maintain a safe working environment

Ensure established safe working processes are adhered to at all times

Promote a cohesive, empowered and engaged working environment

What you'll need...

English language skills

Experience of front-line customer service in a fast paced environment

Positive attitude to customer service and personal development

Ability to work in a team or independently on your own initiative

Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time

The ability to work shift patterns including weekends and bank holidays to meet business demands.

 

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

 

We may close applications early if we receive a high volume of interest, so don’t delay – apply today!

You are applying for...
Customer Service Advisor
Salary: £13.58 per hour
Working Pattern: Full Time
Contract Type: Permanent
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Questions
Are you eligible to work in the UK?
Can you confirm you are able to get to and from the vacancy location for the shifts listed on the advertisement?
Are you over the age of 18?
If successful, can you attend an onsite interview on Thursday 19th November?
Where did you hear about this vacancy?
Have you ever worked at National Express or any affiliated companies before? If yes, please confirm the dates, location and your reason for leaving?
Are you a Service Leaver/ Veteran or a Spouse / Family member of a Service Leaver?
Have you been recommended to apply for this role at National Express by a current employee? If yes, please state their name, title and department/location.
?
We ask this because we're interested in your suitability.
Criminal Convictions
Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
?
We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
Equality, Diversity and Inclusion
?
We collect the following information to monitor our recruitment selection processes to offer fair and equal opportunities for all applicants.
In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
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