Dublin Airport
Drop & Go, Level 3 short term car park, Terminal 2, Dublin Airport, Dublin, K67 X4X5

Customer Service Advisor

Salary: €32,658.75
Working Pattern: Full Time
Contract Type: Permanent
Hours: 40
Closing Date: Mon 31 Aug 2026 - 12:00 am UTC
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Customer Service Advisor

Car Driver

Airside Transport Services is one of our newest ventures and this role is an exciting opportunity to develop and grow our fledgling business into a major part of our premier parking service at Dublin Airport. 

We are hiring for a full time Customer Service Advisor to join our diverse and dynamic team to support the elevation of the overall airport experience.

As a Customer Service Advisor you will be outdoor working as the face of our valet parking operation. You will meet and greet each customer dropping off or picking up their vehicle, directing them as appropriate and ensuring customers' valuable items have been removed or are stored safely. With an awareness of the end-to-end operation, you will receive training to support your team in either a Driver or Team Leader function if required.

Running a 24/7 service, shifts will be:

11pm to 7:30am

3am to 11:30 am

7am to 3:30pm

11am to 7:30pm

3pm to 11:30 pm (maybe subject to change)

Locations: Dublin Airport

Terminal 1 - Outdoor Carpark rooftop

Terminal 2 - Alternating both indoor and Outdoor working

 

What you’ll need…

- Good level's of stamina are required as you will need to be available to assist customers while working outside

- Excellent people and communication skills with the ability to deal with people effectively and with ease  

- A proactive ‘want to help’ attitude

- Experience of delivering excellent customer service in a fast paced, customer facing working environment

- Basic computer literacy [Social Media experience desirable]

- A Full valid UK/ EU car licence [desirable]

- The ability to work shift patterns including weekends and bank holidays to meet business demands

 

What you’ll do…

- Assisting with customer enquiries face to face, over the phone, by email or social channels

- Managing all queries and complaints in the first instance and escalate as appropriate

- Maintaining an accurate handover process, including vehicle key receipts and paperwork

- Maintain accurate key management; keeping an up to date list for of vehicle keys needed by hour [considered flight arrival times/delays], scanning out vehicle keys for Drivers or Team Leaders, securing vehicle keys dropped off by customers, completing vehicle key audits at regular intervals and managing a daily reconciliation

- Initial investigation and review of complaints or damage claims, escalating for further investigation on to the Team Leader or Operations Manager as appropriate

 

What we’ll offer you...

- €32,658.75 per annum [with a Night shift allowance]

- 23 days annual leave + Bank Holidays

- Company pension after 6 months service 

- Life insurance 

- Private online GP service

- Access to our Employee Assistance programme

- Employee discounts

- Free coach travel on National Express Ireland Services

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

You are applying for...
Customer Service Advisor
Salary: €32,658.75
Working Pattern: Full Time
Contract Type: Permanent
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Questions
Are you eligible to work in Ireland?
Do you require sponsorship to work in Ireland?
Are you over the age of 18?
Do you have a full valid UK or EU car (Category B) licence?
Where did you hear about this vacancy?
If you have a disability or long term condition and need us to make any adjustments or do anything differently for your interview, please let us know below?
How many day notice would you need, should your application be successful?
Have you ever worked at Dublin Express or any affiliated companies before? If yes, please confirm the dates, location and your reason for leaving?
Have you been recommended to apply for this role at Airside Transport Services by a current employee? If yes, please state their name, title and department/location.
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Criminal Convictions
Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
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We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
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In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
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