Operations Controller

Operations Controller

We currently have an exciting opportunity for a Duty Controller based at Luton . Reporting to the Operations Manager, you will manage and monitor the efficient allocation and distribution of driving duties in the Traffic Office on a day today basis. 

Luton working hours: 12 hour shifts, 4 on and 4 off

What you'll do...

• Ensure all drivers are safe and fit to be at work at all times. 
• Effective oversight of driver performance, and continuously ensuring effective management of drivers and their performance is being applied. 
• Communicate with  Engineers, Management, Drivers and external Services such as the Police, Fire Brigade and Ambulance Services. 
• Monitor the efficiency of services operated and ensure that appropriate action is taken to rectify any problems. To manage the dispatch and return of service. 
• Manage the on the day allocation of work to drivers ensuring the efficient application of Company guidelines. Ensure Company and legislative regulations are adhered to in respect of the service operation. 
• Operate and update the Depot Operations System. Prepare and manage the Vehicle Defect Forms for the next day. Monitor the Control phone to deal with any issues that arise during service. 
• Monitor and record drivers overtime, absence and sickness. Receive and take appropriate action in respect of customer complaints, lost property along with providing customers with information about the Company range of services and products. 
• Be able to record, monitor and manage any training issues that you may feel is required for a driver, by communicating with the Training Department on a daily/weekly basis. 
• Operate and maintain computer and paperwork systems in respect of ensuring accurate input and output of date to defined timescales. Maintain statistics and provide specific reports and adhoc business monitoring reports in accordance with agreed timescales. 
• Undertake driving duties, as and when required if applicable. Demonstrate flexibility in line with operational requirements. Document any predictable and unpredictable delays in service and set emergency diversions as required. Log all communications with all external bodies in relation to service reliability/ disruption. 
• Duties and Responsibilities vary from time to time  to meet operational requirements. 

What you'll need...

• Experience in EU & Domestic Hours, plus competence in relevant systems - DAS, EP Morris, Origin etc 
• PCV Licence 
• Previous Controller experience desirable.
• First Aid, and Fire Warden training would be advantageous, but not required 
• Working knowledge of the bus and highway network in the relevant geographical area 
• Ability to work under pressure, problem solving skills and flexibility with hours of work.

What we offer in return for your hard work and commitment...

• Free Coach travel for yourself
• Complimentary coach travel for a Nominated Person
• 50% discount for friends and family on full fares on our coach services
• Company pension
• Life Assurance
• Employee Assistance Programme
• Paid annual leave
• A variety of deals and discounts via NX online portal including travel, days out, cinema, mobile, car and many more

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.